At Zeeloo.shop, we are committed to delivering your car sound systems quickly, efficiently, and safely. This Shipping Policy outlines important information regarding the shipping process, delivery times, and related procedures.
1. Free Shipping
- Availability: We offer free shipping on all orders within the United States. No minimum purchase is required.
- Exclusions: Free shipping is available for deliveries within the contiguous United States only. For shipments to Alaska, Hawaii, or U.S. territories, additional shipping charges may apply.
2. Order Processing Time
- Processing Time: Orders are typically processed and shipped within 1-2 business days after the order is placed. Please note that we do not ship on weekends or holidays.
- Order Confirmation: You will receive an order confirmation email once your order is successfully placed. A second email with tracking information will be sent once your order has shipped.
3. Shipping Methods and Delivery Times
- Standard Shipping: Orders are shipped via standard shipping methods, which usually take between 3-7 business days for delivery, depending on your location.
- Expedited Shipping: At this time, we do not offer expedited shipping options. All orders qualify for free standard shipping.
- Delivery Times: Delivery times are estimates and do not guarantee a specific arrival date. Factors such as weather conditions, carrier delays, and holidays may impact delivery times.
4. Tracking Your Order
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s progress.
- Tracking Issues: If you experience any issues with tracking your order, please contact our customer service team at support@zeeloo.shop or call us at +1 248-270-8565 for assistance.
5. Shipping Address
- Accuracy: Please ensure that all shipping information is correct at the time of placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes, but once an order has been processed or shipped, we may not be able to make adjustments.
6. International Shipping
- Currently Unavailable: At this time, Zeeloo.shop only ships within the United States. We do not offer international shipping.
7. Lost, Damaged, or Stolen Packages
- Lost Packages: If your package is marked as delivered but you have not received it, please wait 24 hours and check with your neighbors. If the package is still not found, contact us for assistance.
- Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately. We will work with you to resolve the issue.
- Stolen Packages: Zeeloo.shop is not responsible for stolen packages. However, we will assist in filing a claim with the carrier.
8. Shipping Restrictions
- PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.
- Military Addresses: At this time, we do not ship to APO/FPO/DPO addresses.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please feel free to contact us:
- Email: support@zeeloo.shop
- Phone: +1 248-270-8565
- Address: 4302 W Buckeye Rd, Ste 105, Phoenix, AZ 85043, United States
Thank you for choosing Zeeloo.shop! We are committed to ensuring your car sound system arrives safely and promptly.